'…The process and service was excellent despite some hiccups with supply chain shortages (not Lu’s fault). Ben was phenomenal to work with, trustworthy, communicated well, and was completely honest. My first tub (it was pre owned) had a couple of issues and Ben made sure he took care of them immediately and correctly. He went out of his way to ensure quality work, timely assistance, and he stood by his product.…"

"We bought a used hot tub from Lus last fall. There was a two month wait at the time but it worked out well for us to give us time to get the area ready. They do a lot of testing to ensure the tub is of good quality. We worked with Sara mostly and 100% had great service with her. …"

"Sara has been so amazing and helpful. I knew nothing about above ground pools but she has been extremely helpful and goes out of her way to teach me. Everyone there has been very nice and helpful. The owner Lu is so knowledgeable and ready to help and explain things. They make time to help you. Love these guys"